Nur Support
We're happy to help. Find a quick answer below, or email us.
Email us
Or open Settings → Support in the app. It fills in your app version and phone for you.
Common questions
How do I restore Nur Plus?
- Open the menu, then Settings, then Restore purchases.
- Use the same Apple ID or Google account you bought with.
- You can also tap Restore on the Nur Plus sheet.
How do I cancel my subscription?
- iPhone: Settings, your name, Subscriptions, Nur Plus.
- Android: Play Store, profile, Payments & subscriptions, Subscriptions.
- Plus stays on until the end of the period you paid for.
Why won't the audio play?
- Recitations stream, so you need a connection.
- Save surahs from Downloads to listen offline.
- Al-Fatihah and Juz ‘Amma are always free to save.
- Still stuck? Email us with your phone model.
Downloads won't start
- Wi-Fi only is on by default. Connect to Wi-Fi or turn it off in Downloads.
- Check you have enough free space.
- Free accounts can save 7 surahs plus Al-Fatihah and Juz ‘Amma.
I'm not getting reminders
- Allow notifications for Nur in your phone's settings.
- Turn on a reminder in the Plan sheet and pick a time.
- Some Android phones pause apps to save battery. Allow Nur to run in the background.
Will my bookmarks move to a new phone?
- Bookmarks, plan and progress live on your device.
- A phone backup (iCloud or Google) restores them to a new phone.
- Nur Plus is restored with Restore purchases.
Found a mistake in the text or audio?
- Please tell us. Include the surah and verse, like 2:255.
- Say what you saw and which reciter or translation it was.